How To Fix CRM_ISM_CIC015 - Enter 'created by' data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 015

• Message text: Enter 'created by' data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC015 - Enter 'created by' data ?

  The SAP error message CRM_ISM_CIC015, which states "Enter 'created by' data," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or modify a business object (like a service request, activity, or interaction record) without providing the necessary information in the "Created By" field.
  Cause:
  The error is triggered because the system requires the "Created By" field to be filled in for certain transactions. This field is essential for tracking who initiated the record, which is important for accountability and auditing purposes.
  Solution:
  To resolve this error, you should:
  
  
  Locate the 'Created By' Field: When you are in the transaction where the error occurs, look for the "Created By" field in the user interface.
  
  
  Enter the Required Information: Fill in the "Created By" field with the appropriate user ID or name. This could be your own user ID or the ID of the person who is responsible for the record.
  
  
  Save the Record: After entering the required information, try to save the record again.
  
  
  Related Information:
  
  
  User Permissions: Ensure that you have the necessary permissions to enter data in the "Created By" field. If you do not have the required access, you may need to contact your system administrator.
  
  
  Field Configuration: If you are consistently encountering this error and believe it should not be mandatory, check with your SAP configuration team. They can review the field settings in the CRM system to determine if the "Created By" field can be made optional.
  
  
  Documentation and Support: Refer to SAP documentation or support resources for more detailed information on the specific transaction you are working with. This can provide insights into any additional fields that may be required or any specific configurations that might be affecting your ability to save records.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context or solutions.
  
  
  By following these steps, you should be able to resolve the CRM_ISM_CIC015 error and successfully create or modify your business object in SAP CRM.