How To Fix CRM_ISM_CIC015 - Enter 'created by' data

CRM_ISM_CIC015 - Overview

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 015

• Message text: Enter 'created by' data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC015 - Enter 'created by' data ?

  The SAP error message CRM_ISM_CIC015, which states "Enter 'created by' data," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or modify a business object (like a service request, activity, or interaction record) without providing the necessary information in the "Created By" field.
  
  Cause:
  The error is triggered because the system requires the "Created By" field to be filled in for certain transactions. This field is essential for tracking who initiated the record, which is important for accountability and auditing purposes.
  
  Solution:
  To resolve this error, you should:
  
  
  Locate the 'Created By' Field: When you are in the transaction where the error occurs, look for the "Created By" field in the user interface.
  
  
  Enter the Required Information: Fill in the "Created By" field with the appropriate user ID or name. This could be your own user ID or the ID of the person who is responsible for the