How To Fix CRM_ISM_CIC014 - Specify document number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 014

• Message text: Specify document number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC014 - Specify document number ?

  The SAP error message CRM_ISM_CIC014: "Specify document number" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a document number, but the system does not have a valid document number specified.
  Cause:
  
  Missing Document Number: The most common cause is that the user has not entered a document number in the relevant field before trying to execute an action (e.g., saving, processing, or displaying a document).
  Incorrect Configuration: There may be issues with the configuration of the CRM system that affect how document numbers are generated or displayed.
  User Input Error: The user may have inadvertently cleared the document number field or not filled it in correctly.
  
  Solution:
  
  Enter Document Number: Ensure that you have entered a valid document number in the required field. Check if the document number is mandatory for the action you are trying to perform.
  Check for Input Errors: Verify that there are no typographical errors in the document number you are entering.
  Review Configuration: If you are an administrator, check the configuration settings related to document management in the CRM system to ensure that document numbers are being generated and stored correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction or process you are working with.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to CRM activities, such as creating or managing service orders, sales orders, or other documents.
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error message.
  User Training: Ensure that users are trained on the importance of entering document numbers and how to navigate the CRM interface effectively.
  
  By following these steps, you should be able to resolve the error and continue with your CRM activities.