How To Fix CRM_ISM_CIC012 - The result of the search was &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 012

• Message text: The result of the search was &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC012 - The result of the search was &1 &2 ?

  The SAP error message CRM_ISM_CIC012 typically indicates that a search operation in the CRM system returned a result set that is either empty or not as expected. The message format usually includes placeholders like &1 and &2, which are replaced with specific values related to the search results.
  Cause:
  
  No Matching Records: The most common cause of this error is that the search criteria used did not match any records in the database. This could be due to incorrect or overly restrictive search parameters.
  Data Issues: There may be issues with the data itself, such as missing or incorrectly entered information that prevents the search from returning valid results.
  Authorization Issues: The user may not have the necessary permissions to view certain records, leading to an empty result set.
  System Configuration: There could be configuration issues in the CRM system that affect how searches are performed or how data is indexed.
  
  Solution:
  
  Review Search Criteria: Check the search parameters you are using. Ensure they are correct and not too restrictive. Try broadening the search criteria to see if results are returned.
  Data Validation: Verify that the data you are searching for exists in the system. You may need to check the relevant tables or records to confirm their presence.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the data being searched. You may need to consult with your system administrator to verify user roles and permissions.
  System Configuration: If the issue persists, it may be necessary to review the system configuration related to the search functionality. This could involve checking settings in the CRM system or consulting with a technical expert.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting based on your specific system configuration and version.
  
  By following these steps, you should be able to identify the cause of the CRM_ISM_CIC012 error and implement a suitable solution.