How To Fix CRM_ISM_CIC010 - Choose a field using the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 010

• Message text: Choose a field using the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC010 - Choose a field using the input help ?

  The SAP error message CRM_ISM_CIC010 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC) or the CRM WebClient UI. This error indicates that the user needs to select a field using the input help (F4 help) but has not done so.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Field Selection: The user is required to select a value for a specific field, but the field is either left blank or an invalid entry is made.
  Input Help Not Used: The system expects the user to utilize the input help (F4) to select a valid entry from a predefined list, but this was not done.
  Configuration Issues: There may be issues with the configuration of the CRM system that prevent the field from being populated correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Use Input Help: Click on the field that is causing the error and press the F4 key or click on the input help icon. This will bring up a list of valid entries for that field. Select an appropriate value from the list.
  
  
  Check Field Requirements: Ensure that all mandatory fields are filled out correctly. If a field is required, it must have a valid entry before proceeding.
  
  
  Review Configuration: If the issue persists, check the configuration settings in the CRM system. Ensure that the field is correctly defined and that the input help is properly set up.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the field in question and any related configuration settings.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM configuration and troubleshooting, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  User Training: Ensure that users are trained on how to use the input help feature effectively to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_ISM_CIC010 error and continue working within the SAP CRM system.