How To Fix CRM_ISM_CIC009 - Assign a sequence number

CRM_ISM_CIC009 - Overview

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 009

• Message text: Assign a sequence number

What causes this issue?

No sequence number specified for the field sequence.

System Response

You must specify a number to define the field sequence for each field
selected for locator display.

How to fix this error?

Enter the sequence number.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC009 - Assign a sequence number ?

  The SAP error message CRM_ISM_CIC009, which states "Assign a sequence number," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) or when processing transactions that require a sequence number for items or activities.
  
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Sequence Number: The system expects a sequence number to be assigned to a particular item or activity, but it has not been provided.
  
  Configuration Issues: There may be a configuration issue in the CRM system where the sequence number assignment is not properly set up.
  Data Entry Error: Users may have missed entering a sequence number during the creation of a transaction or activity.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling sequence numbers correctly.
  
  
  Solution:
  To resolve the CRM_ISM_CIC009 error, you can take the following steps:
  
  
  Check for Sequence Number Assignment:
  
  Ensure