How To Fix CRM_ISM_CIC009 - Assign a sequence number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 009

• Message text: Assign a sequence number

What causes this issue?

No sequence number specified for the field sequence.

System Response

You must specify a number to define the field sequence for each field
selected for locator display.

How to fix this error?

Enter the sequence number.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC009 - Assign a sequence number ?

  The SAP error message CRM_ISM_CIC009, which states "Assign a sequence number," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) or when processing transactions that require a sequence number for items or activities.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Sequence Number: The system expects a sequence number to be assigned to a particular item or activity, but it has not been provided.
  Configuration Issues: There may be a configuration issue in the CRM system where the sequence number assignment is not properly set up.
  Data Entry Error: Users may have missed entering a sequence number during the creation of a transaction or activity.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling sequence numbers correctly.
  
  Solution:
  To resolve the CRM_ISM_CIC009 error, you can take the following steps:
  
  
  Check for Sequence Number Assignment:
  
  Ensure that a sequence number is assigned to the relevant item or activity. This can often be done in the transaction screen where the error occurred.
  
  
  
  Review Configuration Settings:
  
  Go to the configuration settings in the SAP CRM system and check the settings related to sequence number assignment. This can usually be found in the customizing settings under the Interaction Center or the relevant module.
  
  
  
  Data Entry Validation:
  
  Validate the data entry process to ensure that all required fields, including the sequence number, are being filled out correctly by users.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to the error message. SAP Notes may provide specific guidance or patches that address the issue.
  
  
  
  Check for Custom Code:
  
  If there are custom developments in your SAP system, review the code to ensure that it correctly handles sequence number assignments.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide insights specific to your system configuration or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRM_ORDER, CRM_IC, or others related to the Interaction Center.
  SAP Notes: Search for SAP Notes related to CRM_ISM_CIC009 in the SAP Support Portal for any known issues or patches.
  User Training: Ensure that users are trained on the importance of sequence numbers and how to properly enter them during transaction processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.