How To Fix CRM_ISM_CIC007 - Enter order number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 007

• Message text: Enter order number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC007 - Enter order number ?

  The SAP error message CRM_ISM_CIC007, which prompts "Enter order number," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process an order-related transaction without providing a valid order number. This error can arise in various contexts, such as when trying to display, change, or create an order.
  Cause:
  
  Missing Order Number: The most common cause is that the user has not entered an order number in the relevant field.
  Incorrect Context: The user may be in a transaction or screen that requires an order number, but they are not in the correct context to provide one.
  User Input Error: The user may have entered an invalid or non-existent order number.
  System Configuration: There may be issues with the configuration of the CRM system that affect how order numbers are processed or displayed.
  
  Solution:
  
  Enter a Valid Order Number: Ensure that you enter a valid order number in the required field. If you do not have the order number, you may need to search for it using other criteria (e.g., customer name, date).
  Check Transaction Context: Make sure you are in the correct transaction or screen that requires an order number. If you are unsure, consult the documentation or help resources for the specific transaction.
  Verify Order Existence: If you believe you have entered a valid order number, verify that the order exists in the system. You can do this by searching for the order in the relevant order management area.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP administrator to check for any underlying system issues or configuration problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with order management, such as CRMD_ORDER for order management.
  User Documentation: Refer to SAP's official documentation or user manuals for guidance on order processing in CRM.
  Training Resources: Consider attending training sessions or workshops on SAP CRM to better understand how to navigate and use the system effectively.
  SAP Notes: Check the SAP Support Portal for any notes or updates related to this error message, as there may be patches or updates that address specific issues.
  
  By following these steps, you should be able to resolve the CRM_ISM_CIC007 error and continue with your order processing tasks in SAP CRM.