How To Fix CRM_ISM_CIC004 - Select only one node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 004

• Message text: Select only one node

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC004 - Select only one node ?

  The SAP error message CRM_ISM_CIC004: Select only one node typically occurs in the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC) or the CRM middleware. This error indicates that the user has attempted to select multiple nodes in a context where only a single node is allowed.
  Cause:
  The error is usually triggered in the following scenarios:
  
  Multiple Selections: The user has selected more than one node in a hierarchical structure (like a tree view) where the system expects only one node to be selected.
  Incorrect User Action: The user may have inadvertently clicked on multiple nodes or used a keyboard shortcut that selects multiple items.
  System Configuration: There may be specific configurations in the CRM system that enforce single selection in certain areas.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Single Selection: Ensure that you only select one node at a time. Click on a single node in the hierarchy to avoid the error.
  Refresh the View: If the error persists, try refreshing the view or navigating away and back to the relevant screen.
  Check for UI Issues: Sometimes, UI glitches can cause unexpected behavior. Ensure that your browser or SAP GUI is functioning correctly.
  Consult Documentation: Review the SAP documentation or help files related to the specific transaction or screen you are using to understand the expected behavior.
  Contact Support: If the issue continues, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that might address this issue.
  User Training: Ensure that users are trained on the correct usage of the CRM Interaction Center to minimize errors related to node selection.
  System Configuration: Review the configuration settings in the CRM system to ensure they align with business requirements and user expectations.
  
  By following these steps, you should be able to resolve the CRM_ISM_CIC004 error and continue working within the SAP CRM system effectively.