How To Fix CRM_ISM_CIC003 - Locator search returned &1 hits

CRM_ISM_CIC003 - Overview

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 003

• Message text: Locator search returned &1 hits

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC003 - Locator search returned &1 hits ?

  The SAP error message CRM_ISM_CIC003 indicates that a locator search in the CRM system returned a certain number of hits (indicated by &1). This message typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) or when performing searches for business partners, products, or other entities.
  
  Cause:
  The error message is not necessarily an error in the traditional sense but rather an informational message indicating that the search query returned multiple results. The number of hits (&1) signifies how many records matched the search criteria. This can happen due to:
  
  Broad Search Criteria: The search parameters used are too broad, resulting in many records being returned.
  Data Duplication: There may be duplicate entries in the database that match the search criteria.
  
  Configuration Issues: The search configuration may not be optimized, leading to unexpected results.
  
  
  Solution:
  To address the issue, consider the following steps:
  
  
  Refine Search Criteria: Narrow down