How To Fix CRM_ISM_CIC001 - This function is not possible in IS-M-specific searches

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 001

• Message text: This function is not possible in IS-M-specific searches

What causes this issue?

Forward and backward navigation is not supported by IS-M-specific
searches such as the search for orders or box number data. This means
the system does not display any search results other than the current
one.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC001 - This function is not possible in IS-M-specific searches ?

  The SAP error message CRM_ISM_CIC001 indicates that a specific function is not available for IS-M (Industry Solution for Media) specific searches in the CRM (Customer Relationship Management) module. This error typically arises when users attempt to perform an operation or access a function that is not supported in the context of IS-M.
  Cause:
  The error can occur due to several reasons:
  
  Functionality Limitation: The function you are trying to access is not designed to work with IS-M specific searches. This could be due to the nature of the data or the specific configuration of the IS-M module.
  Configuration Issues: There may be configuration settings in the IS-M module that restrict certain functionalities.
  User Permissions: The user may not have the necessary permissions to perform the action in the IS-M context.
  System Version: The version of SAP you are using may not support the function in the IS-M context.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Functionality: Verify if the function you are trying to use is indeed supported in the IS-M context. Consult the SAP documentation or reach out to your SAP support team for clarification.
  
  
  Review Configuration: Check the configuration settings in the IS-M module to ensure that the necessary functionalities are enabled. This may involve working with your SAP Basis or IS-M consultant.
  
  
  User Permissions: Ensure that the user has the appropriate permissions to perform the action. You may need to adjust roles and authorizations in the SAP system.
  
  
  Alternative Approaches: If the function is not supported, look for alternative methods to achieve your goal. This may involve using different transactions or reports that are compatible with IS-M.
  
  
  SAP Notes and Support: Search for relevant SAP Notes that may address this specific error. SAP Notes often provide fixes, workarounds, or additional information regarding known issues.
  
  
  Consult SAP Community: If the issue persists, consider reaching out to the SAP Community or forums where other users may have encountered similar issues.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for both CRM and IS-M to understand the limitations and functionalities available.
  SAP Support: If you have access to SAP support, consider opening a support ticket for more tailored assistance.
  Training and Resources: If you are frequently working with IS-M, consider additional training or resources to better understand its functionalities and limitations.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.