How To Fix CRM_ISM_CIC000 - Internal error: notify SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 000

• Message text: Internal error: notify SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC000 - Internal error: notify SAP ?

  The SAP error message "CRM_ISM_CIC000 Internal error: notify SAP" typically indicates an internal issue within the SAP system, particularly related to the CRM (Customer Relationship Management) module. This error can arise from various underlying causes, and while the exact reason may vary, here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the CRM system can lead to internal errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger internal errors.
  Custom Code: If there are custom developments or enhancements in the CRM system, they may not be functioning correctly.
  System Bugs: There may be bugs in the SAP software that lead to this error, especially if you are using an outdated version.
  Performance Issues: System performance problems, such as memory shortages or database locks, can also cause internal errors.
  
  Solutions:
  
  Check SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that address this specific error. SAP frequently releases patches and updates that may resolve known issues.
  Review Configuration: Verify the configuration settings in the CRM module to ensure they are set up correctly.
  Data Consistency Check: Run data consistency checks to identify and correct any inconsistencies in the database.
  Debugging: If you have access to the development environment, you can use debugging tools to trace the error and identify the root cause.
  Check Custom Code: Review any custom code or enhancements to ensure they are not causing the issue. If necessary, temporarily disable them to see if the error persists.
  System Logs: Check the system logs (transaction codes SLG1 or ST22) for more detailed error messages that can provide insights into the problem.
  Contact SAP Support: If the issue persists and you cannot resolve it, contact SAP Support with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and ST22 (Dump Analysis) to investigate the error further.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for the CRM module to understand the expected behavior and configuration settings.
  
  Conclusion:
  The "CRM_ISM_CIC000 Internal error: notify SAP" message indicates a significant issue that may require in-depth investigation. By following the steps outlined above, you can work towards identifying and resolving the underlying cause of the error. If necessary, do not hesitate to reach out to SAP Support for assistance.