How To Fix CRM_ISM_CIC002 - No hits for locator search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 002

• Message text: No hits for locator search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC002 - No hits for locator search ?

  The SAP error message CRM_ISM_CIC002: No hits for locator search typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when performing a locator search for business partners, products, or other entities.
  Cause:
  The error message indicates that the system was unable to find any records that match the search criteria specified in the locator search. This can happen due to several reasons:
  
  Incorrect Search Criteria: The search parameters entered may not match any existing records in the database.
  Data Not Available: The data you are searching for may not exist in the system or may not be properly maintained.
  Authorization Issues: The user may not have the necessary authorizations to view certain records.
  System Configuration: There may be issues with the configuration of the locator search or the underlying data model.
  Indexing Issues: If the database indexes are not updated or are corrupted, it may lead to search failures.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Verify Search Criteria: Double-check the search parameters you are using. Ensure that they are correct and relevant to the data you are trying to find.
  Check Data Availability: Confirm that the data you are searching for actually exists in the system. You can do this by querying the database directly or using other search methods.
  Review Authorizations: Ensure that the user has the necessary permissions to access the data. Check the user roles and authorizations in the SAP system.
  Configuration Review: Review the configuration settings for the locator search in the CRM system. Ensure that the search is set up correctly and that all necessary fields are included.
  Database Indexing: If you suspect indexing issues, you may need to rebuild the indexes or perform a database consistency check. This may require assistance from your SAP Basis team.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the CRM_ISM_CIC002 error. SAP frequently releases notes that address specific problems and provide solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, BP, or CIC0 for managing business partners and interaction center activities.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ISM_CIC002 error effectively.