How To Fix CRM_ISM_CIC013 - Specify contract number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 013

• Message text: Specify contract number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC013 - Specify contract number ?

  The SAP error message CRM_ISM_CIC013: "Specify contract number" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a contract number, but none has been provided or the provided contract number is invalid.
  Cause:
  
  Missing Contract Number: The most common cause is that the user has not entered a contract number in the relevant field.
  Invalid Contract Number: The contract number entered may not exist in the system or may not be valid for the transaction being performed.
  Field Configuration: The field for the contract number may be set as mandatory in the configuration, and the user has not filled it out.
  Authorization Issues: The user may not have the necessary permissions to view or access the contract number.
  
  Solution:
  
  Enter a Valid Contract Number: Ensure that you enter a valid contract number in the required field. You can look up existing contracts in the system to find the correct number.
  Check for Mandatory Fields: If the contract number field is mandatory, make sure to fill it out before proceeding with the transaction.
  Verify Contract Existence: Use transaction codes like CRMD_ORDER or relevant reports to check if the contract number exists in the system.
  Review User Permissions: If you suspect authorization issues, check with your system administrator to ensure you have the necessary permissions to access contract information.
  Consult Documentation: Refer to SAP documentation or help files for specific guidance related to the transaction you are trying to perform.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with contracts, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly enter and manage contract numbers within the CRM system.
  System Configuration: If the issue persists, it may be necessary to review the system configuration settings related to contract management to ensure they are set up correctly.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.