How To Fix CRM_ICM_UI_ACT012 - &1 &2 has already been deleted; refresh the page

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 012

• Message text: &1 &2 has already been deleted; refresh the page

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT012 - &1 &2 has already been deleted; refresh the page ?

  The SAP error message "CRM_ICM_UI_ACT012 &1 &2 has already been deleted; refresh the page" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or similar UI components. This error indicates that the system is trying to access or manipulate an object (like a business transaction or a document) that has already been deleted or is no longer available in the database.
  Cause:
  
  Object Deletion: The most common cause is that the object you are trying to access has been deleted by another user or process. This can happen in a multi-user environment where one user deletes an object while another user is trying to access it.
  Session Issues: Sometimes, session inconsistencies or stale data in the user interface can lead to this error.
  Database Synchronization: If there are issues with database synchronization or if the data was not properly committed, it may lead to this error.
  Caching Issues: The UI may be displaying cached data that is no longer valid.
  
  Solution:
  
  Refresh the Page: The immediate solution is to refresh the page as suggested in the error message. This can help reload the current state of the data and clear any stale references.
  Reopen the Object: If refreshing does not work, try to navigate away from the current screen and then return to the object you were trying to access.
  Check for Deletion: Verify if the object has indeed been deleted by checking the relevant transaction or database table.
  Clear Cache: If the issue persists, consider clearing the browser cache or the SAP GUI cache, as this can sometimes resolve UI-related issues.
  User Permissions: Ensure that you have the necessary permissions to access the object. If the object was deleted by another user, you may need to check with them or your system administrator.
  System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the deletion or the state of the object.
  Contact Support: If the problem continues, it may be necessary to contact your SAP support team for further investigation, especially if this is a recurring issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any known issues or best practices related to object management.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error and understand its underlying causes.