How To Fix CRM_ICM_UI_ACT014 - E-mail with ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 014

• Message text: E-mail with ID &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT014 - E-mail with ID &1 does not exist ?

  The SAP error message CRM_ICM_UI_ACT014, which states "E-mail with ID &1 does not exist," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when the system is unable to find an email associated with a specific ID. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Non-Existent Email ID: The email ID referenced in the error message may not exist in the system. This could be due to a typo or an incorrect reference.
  Email Deletion: The email might have been deleted or archived, making it unavailable for retrieval.
  Data Synchronization Issues: If the system is integrated with other applications or databases, there may be synchronization issues leading to the email not being found.
  Authorization Issues: The user may not have the necessary permissions to access the email record.
  System Configuration: There may be configuration issues in the CRM system that prevent the email from being accessed.
  
  Solutions:
  
  Verify Email ID: Check the email ID referenced in the error message for accuracy. Ensure that it is correctly entered and exists in the system.
  Check Email Records: Look for the email in the relevant email records or logs to confirm whether it has been deleted or archived.
  Review User Permissions: Ensure that the user has the appropriate permissions to access the email records. If not, contact your system administrator to adjust the permissions.
  Data Synchronization: If the system is integrated with other applications, check for any synchronization issues. You may need to run synchronization jobs or troubleshoot integration points.
  Consult System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide solutions or workarounds for specific error messages.
  Documentation: Review the SAP CRM documentation for information on email handling and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_ICM_UI_ACT014 in your SAP CRM system.