How To Fix CRM_ICM_UI_ACT100 - More than &1 activities found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 100

• Message text: More than &1 activities found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT100 - More than &1 activities found ?

  The SAP error message "CRM_ICM_UI_ACT100: More than &1 activities found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to display activities related to a business partner or a specific context.
  Cause:
  This error message indicates that the system has found more activities than it is configured to display at once. The limit is usually set to prevent performance issues or overwhelming the user with too much information at once. The placeholder &1 represents the maximum number of activities that can be displayed.
  Solution:
  To resolve this issue, you can consider the following approaches:
  
  
  Filter Activities: Adjust the filters or criteria you are using to retrieve activities. Narrowing down the search parameters (e.g., date range, activity type, status) can help reduce the number of activities returned.
  
  
  Increase Display Limit: If you have the necessary authorizations, you can increase the limit of activities displayed in the system settings. This may involve configuration changes in the backend, typically done by a system administrator or consultant.
  
  
  Pagination: If the system supports it, implement pagination to allow users to navigate through the activities in smaller chunks rather than trying to display all at once.
  
  
  Check Customizations: If your organization has custom developments or enhancements in the CRM system, check if any of these are affecting the way activities are retrieved or displayed.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of your CRM system and any known issues.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuration settings.
  System Configuration: Review the configuration settings in the CRM system related to activity management and display settings.
  User Training: Ensure that users are trained on how to effectively use filters and search functionalities to avoid overwhelming results.
  
  By following these steps, you should be able to address the "More than &1 activities found" error and improve the user experience in the SAP CRM Interaction Center.