How To Fix CRM_ICM_UI_ACT010 - Incident does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 010

• Message text: Incident does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT010 - Incident does not exist ?

  The SAP error message "CRM_ICM_UI_ACT010 Incident does not exist" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access an incident (or service request) that the system cannot find. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Incorrect Incident Number: The user may have entered an incorrect or invalid incident number.
  Incident Deletion: The incident may have been deleted or archived, making it unavailable in the current system.
  Authorization Issues: The user may not have the necessary permissions to view the incident.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the incident not being found.
  System Configuration: There may be configuration issues in the CRM system that prevent the incident from being accessed.
  
  Solutions:
  
  Verify Incident Number: Double-check the incident number for accuracy. Ensure that it is entered correctly without any typos.
  Check Incident Status: If you have access, check if the incident has been deleted or archived. You may need to consult with your system administrator or support team.
  Review User Permissions: Ensure that the user has the necessary authorizations to access the incident. This may involve checking roles and permissions in the SAP system.
  Data Synchronization: If the CRM system is integrated with other systems (like SAP ERP), ensure that data synchronization is functioning correctly. You may need to check logs or consult with your IT team.
  Consult System Administrator: If the issue persists, it may be necessary to consult with your SAP system administrator or support team to investigate any configuration issues or system errors.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing incidents, such as CRMD_ORDER for managing service orders and incidents.
  Documentation: Review the SAP CRM documentation for more information on incident management and troubleshooting common issues.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.