How To Fix CRM_ICM_UI_ACT008 - &1 &2 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 008

• Message text: &1 &2 has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT008 - &1 &2 has been deleted ?

  The SAP error message "CRM_ICM_UI_ACT008 &1 &2 has been deleted" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when accessing certain UI components. This error indicates that a specific object (like a business transaction or a UI component) has been deleted and is no longer available for processing.
  Cause:
  
  Deleted Object: The most common cause of this error is that the object you are trying to access has been deleted from the system. This could be a business transaction, a customer interaction, or any other relevant data.
  Data Inconsistency: There may be inconsistencies in the database, where references to deleted objects still exist in the UI or in the application logic.
  Authorization Issues: Sometimes, the error can also arise due to insufficient authorizations to access certain objects, leading to the perception that they have been deleted.
  
  Solution:
  
  Check Object Existence: Verify if the object (indicated by &1 &2 in the error message) still exists in the system. You can do this by searching for the object in the relevant transaction or using the appropriate report.
  Data Consistency Check: Run consistency checks or reports to identify any inconsistencies in the data. This may involve checking for orphaned records or references to deleted objects.
  Recreate the Object: If the object was deleted unintentionally, you may need to recreate it or restore it from a backup if available.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the object. This may involve checking roles and permissions in the SAP system.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed information about the error and any related issues that may provide further insights.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CRM Interaction Center to understand the context in which this error may occur and any best practices for managing objects within the system.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered the same error and can share their solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical support team for further investigation.