How To Fix CRM_ICM_UI_ACT007 - Legal reference &1 not found in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 007

• Message text: Legal reference &1 not found in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT007 - Legal reference &1 not found in Customizing ?

  The SAP error message "CRM_ICM_UI_ACT007 Legal reference &1 not found in Customizing" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specific legal reference in the customizing settings. This can happen for various reasons, such as missing configuration or incorrect settings.
  Cause:
  
  Missing Customizing Entries: The legal reference specified in the error message is not defined in the customizing settings of the SAP system.
  Incorrect Configuration: The configuration for legal references may not have been set up correctly or completely.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to missing entries.
  Data Inconsistency: There may be inconsistencies in the data that are causing the system to not recognize the legal reference.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for legal references.
  Ensure that the legal reference specified in the error message is defined and correctly configured.
  
  
  
  Create or Update Legal Reference:
  
  If the legal reference does not exist, you may need to create it. This typically involves defining the legal reference in the relevant customizing area.
  If it exists but is incorrect, update the entry with the correct details.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary customizing settings have been transported correctly.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to access the customizing settings and the legal reference.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific legal reference and its configuration for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to work with CRM orders) to navigate through the settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify and resolve the issue related to the "CRM_ICM_UI_ACT007" error message.