How To Fix CRM_ICM_UI_ACT011 - Legal reference has already been deleted; refresh the page

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_ACT - ICM activity message class

• Message number: 011

• Message text: Legal reference has already been deleted; refresh the page

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_ACT011 - Legal reference has already been deleted; refresh the page ?

  The SAP error message "CRM_ICM_UI_ACT011 Legal reference has already been deleted; refresh the page" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with legal references or documents that are no longer available or have been deleted from the system.
  Cause:
  
  Deleted Legal Reference: The primary cause of this error is that the legal reference (such as a contract, document, or other related entity) that the user is trying to access has been deleted from the database.
  Session Issues: Sometimes, the session may not be updated properly, leading to stale data being displayed.
  Data Consistency Issues: There may be inconsistencies in the data due to concurrent modifications by different users or processes.
  
  Solution:
  
  Refresh the Page: The simplest solution is to refresh the page as suggested in the error message. This can help reload the current state of the data and clear any stale references.
  Check for Deletion: Verify if the legal reference has indeed been deleted. You can do this by checking the relevant transaction or document in the system.
  Recreate the Reference: If the legal reference is essential for your process, you may need to recreate it if it was deleted unintentionally.
  Clear Cache: If refreshing does not work, try clearing the browser cache or the SAP GUI cache, as this can sometimes resolve display issues.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further. They can check for any underlying issues in the database or application server.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you manage legal references, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  User Permissions: Ensure that you have the necessary permissions to access and manage legal references in the system, as permission issues can sometimes lead to unexpected errors.
  
  If you continue to experience issues, providing specific details about the context in which the error occurs can help in diagnosing the problem more effectively.