How To Fix CRM_ICM_SRC002 - ICM &1 entity is not combined search enabled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_SRC - Message Class for ICM Search

• Message number: 002

• Message text: ICM &1 entity is not combined search enabled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_SRC002 - ICM &1 entity is not combined search enabled ?

  The SAP error message CRM_ICM_SRC002 indicates that the entity you are trying to search for in the Interaction Center (IC) is not enabled for combined search. This typically occurs when the system is unable to find the necessary configuration or settings that allow for the combined search functionality for the specified entity.
  
  Cause:
  
  Entity Not Configured: The specific entity (like Business Partner, Product, etc.) is not configured to be part of the combined search in the Interaction Center.
  Missing Search Configuration: The search configuration for the entity may not have been set up correctly in the system.
  Authorization Issues: There may be authorization issues preventing the search from being executed properly.
  System Version: The version of SAP CRM you are using may not support combined search for the entity in question.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for configuring the combined search.
  Ensure that the entity you are