How To Fix CRM_ICM_SRC002 - ICM &1 entity is not combined search enabled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_SRC - Message Class for ICM Search

• Message number: 002

• Message text: ICM &1 entity is not combined search enabled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_SRC002 - ICM &1 entity is not combined search enabled ?

  The SAP error message CRM_ICM_SRC002 indicates that the entity you are trying to search for in the Interaction Center (IC) is not enabled for combined search. This typically occurs when the system is unable to find the necessary configuration or settings that allow for the combined search functionality for the specified entity.
  Cause:
  
  Entity Not Configured: The specific entity (like Business Partner, Product, etc.) is not configured to be part of the combined search in the Interaction Center.
  Missing Search Configuration: The search configuration for the entity may not have been set up correctly in the system.
  Authorization Issues: There may be authorization issues preventing the search from being executed properly.
  System Version: The version of SAP CRM you are using may not support combined search for the entity in question.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for configuring the combined search.
  Ensure that the entity you are trying to search for is included in the combined search configuration.
  
  
  
  Enable Combined Search:
  
  If the entity is not enabled, you may need to enable it. This can typically be done in the transaction code CRMC_SEARCH or through the relevant IMG settings.
  Look for settings related to "Combined Search" and ensure that the entity is marked as enabled.
  
  
  
  Review Search Criteria:
  
  Ensure that the search criteria you are using is valid and corresponds to the fields that are configured for the combined search.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the search on the specified entity.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or notes related to the specific version of SAP CRM you are using for any additional configuration steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMC_SEARCH: Used for configuring and managing search settings.
  SPRO: Access the IMG for configuration.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  
  Community Forums: Consider checking SAP Community or other forums for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to resolve the CRM_ICM_SRC002 error and enable the combined search functionality for the specified entity in SAP CRM.