How To Fix CRM_ICM_REC_UI018 - Document could not be pasted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 018

• Message text: Document could not be pasted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI018 - Document could not be pasted ?

  The SAP error message "CRM_ICM_REC_UI018 Document could not be pasted" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to paste documents or attachments into a CRM transaction.
  Causes:
  
  Document Format Issues: The document you are trying to paste may not be in a supported format.
  File Size Limitations: The document may exceed the maximum file size allowed for attachments in the CRM system.
  Authorization Issues: The user may not have the necessary permissions to attach documents to the specific transaction or object.
  System Configuration: There may be configuration issues in the CRM system that prevent document attachments.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Document Format: Ensure that the document you are trying to paste is in a supported format (e.g., PDF, DOCX, etc.).
  Verify File Size: Check the size of the document and ensure it does not exceed the maximum allowed size for attachments in your SAP system.
  Review Authorizations: Confirm that the user has the necessary authorizations to attach documents. This can be done by checking the user's roles and permissions in the SAP system.
  System Configuration: Consult with your SAP Basis or CRM administrator to review the system configuration related to document management and attachments.
  Check for Technical Issues: If the problem persists, check for any technical issues in the system. This may involve reviewing system logs or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Documentation: Review the official SAP documentation for CRM and the Interaction Center for guidelines on document management and attachment processes.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups, as other users may have encountered and resolved similar issues.
  
  If the issue continues after trying the above solutions, it may be beneficial to escalate the matter to your internal IT support team or SAP support for further investigation.