How To Fix CRM_ICM_REC_UI016 - Enter an existing template

CRM_ICM_REC_UI016 - Overview

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 016

• Message text: Enter an existing template

What causes this issue?

The template you entered is not one of the standard templates available
for the folder.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the input help provided in the <LB><LS>Folder Template</></> field
to display the available templates.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ICM_REC_UI016 - Details

• The SAP error message CRM_ICM_REC_UI016, which states "Enter an existing template," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a user attempts to create or modify a record using a template that does not exist or has not been defined in the system.
  
  Cause:
  
  Non-Existent Template: The template you are trying to use does not exist in the system. This could be due to a typo in the template name or the template not being created or activated.
  Authorization Issues: The user may not have the necessary permissions to access the template.
  
  Configuration Issues: The template may not be properly configured or linked to the relevant business processes.
  
  
  Solution:
  
  Check Template Name: Verify that the template name you are entering is correct. Ensure there are no spelling mistakes or incorrect characters.
  Template Existence: Go to the relevant area in the SAP CRM system where templates are managed and check if the