How To Fix CRM_ICM_REC_UI017 - Filing to target folder unsuccessful

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 017

• Message text: Filing to target folder unsuccessful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI017 - Filing to target folder unsuccessful ?

  The SAP error message "CRM_ICM_REC_UI017 Filing to target folder unsuccessful" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and the filing of documents or records to a target folder.
  Cause:
  This error can be caused by several factors, including:
  
  Authorization Issues: The user may not have the necessary permissions to file documents in the specified target folder.
  Target Folder Configuration: The target folder may not be correctly configured or may not exist.
  System Errors: There could be underlying system issues, such as connectivity problems or issues with the database.
  File Size Limitations: The document being filed may exceed size limitations set in the system.
  Incorrect File Format: The file format may not be supported for filing in the target folder.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and file documents in the target folder. This can be checked in the user roles and authorizations.
  
  
  
  Verify Target Folder Configuration:
  
  Confirm that the target folder is correctly configured in the system. Check if the folder exists and is accessible.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  File Size and Format:
  
  Ensure that the document being filed does not exceed any size limitations and is in a supported format.
  
  
  
  Test Connectivity:
  
  If the filing involves external systems or services, ensure that there are no connectivity issues.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP Notes can provide patches or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SLG1 for viewing application logs.
  Documentation: Review SAP documentation related to the Interaction Center and document management for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_ICM_REC_UI017 Filing to target folder unsuccessful" error in SAP CRM.