How To Fix CRM_ICM_REC_UI019 - Choose an appropriate target folder to file

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 019

• Message text: Choose an appropriate target folder to file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI019 - Choose an appropriate target folder to file ?

  The SAP error message CRM_ICM_REC_UI019, which states "Choose an appropriate target folder to file," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to file documents or records.
  Cause:
  This error usually arises when the user attempts to file a document or record but has not selected a valid or appropriate target folder. The system requires a specific folder to store the document, and if the selected folder is not valid or does not meet the criteria set by the system, this error message will be triggered.
  Solution:
  To resolve this error, follow these steps:
  
  
  Select a Valid Target Folder:
  
  When prompted to choose a target folder, ensure that you select a folder that is valid and appropriate for the type of document or record you are trying to file.
  Check if the folder is active and has the necessary permissions for filing documents.
  
  
  
  Check Folder Configuration:
  
  If you are an administrator or have access to configuration settings, verify the configuration of the folders in the system. Ensure that the folders are set up correctly and are available for use.
  
  
  
  User Permissions:
  
  Ensure that your user account has the necessary permissions to access and file documents in the selected folder. If you do not have the required permissions, contact your system administrator.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific guidelines on how to file documents in the CRM system. This may provide additional insights into folder requirements.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly file documents and understand the folder structure within the CRM system.
  System Updates: Keep your SAP system updated to the latest version, as updates may include bug fixes and improvements related to document management.
  
  By following these steps, you should be able to resolve the CRM_ICM_REC_UI019 error and successfully file your documents in the appropriate target folder.