How To Fix CRM_ICM_REC_UI020 - Device &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 020

• Message text: Device &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI020 - Device &1 does not exist ?

  The SAP error message "CRM_ICM_REC_UI020 Device &1 does not exist" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to access a device that is not recognized by the system.
  Cause:
  
  Device Not Configured: The device (e.g., a phone or a workstation) referenced by the identifier &1 is not configured in the SAP system.
  Incorrect Device ID: The device ID being used may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the device.
  System Configuration: There may be issues with the system configuration or integration settings that prevent the device from being recognized.
  
  Solution:
  
  
  Check Device Configuration:
  
  Go to the device management area in SAP and verify that the device with the specified ID exists.
  If it does not exist, you may need to create or configure the device properly.
  
  
  
  Verify Device ID:
  
  Double-check the device ID you are using to ensure it is correct. Look for any typos or formatting issues.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the device. You may need to check the user roles and permissions in the SAP system.
  
  
  
  System Settings:
  
  Review the system settings related to the Interaction Center and device management. Ensure that all necessary components are properly configured and integrated.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on device management in the CRM Interaction Center.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management or ICM for interaction center management.
  User Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.