How To Fix CRM_ICM_REC_UI020 - Device &1 does not exist

CRM_ICM_REC_UI020 - Overview

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 020

• Message text: Device &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI020 - Device &1 does not exist ?

  The SAP error message "CRM_ICM_REC_UI020 Device &1 does not exist" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when trying to access a device that is not recognized by the system.
  
  Cause:
  
  Device Not Configured: The device (e.g., a phone or a workstation) referenced by the identifier &1 is not configured in the SAP system.
  Incorrect Device ID: The device ID being used may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the device.
  System Configuration: There may be issues with the system configuration or integration settings that prevent the device from being recognized.
  
  
  Solution:
  
  
  Check Device Configuration:
  
  Go to the device management area in SAP and verify that the device with the specified ID exists.
  If it does not exist, you may need to create or configure the device properly.
  
  
  
  Verify Device ID:
  
  Double-check the device ID you