How To Fix CRM_ICM_REC_CUST001 - Choose a record element type ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 001

• Message text: Choose a record element type ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST001 - Choose a record element type ID ?

  The SAP error message CRM_ICM_REC_CUST001 with the description "Choose a record element type ID" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system expects a specific record element type ID to be selected or provided, but it is missing or not correctly specified.
  Cause:
  
  Missing Record Element Type ID: The user may not have selected a record element type ID in the relevant screen or transaction.
  Configuration Issues: There may be issues with the configuration of the interaction center or the specific business process being executed.
  Authorization Issues: The user may not have the necessary authorizations to access or select the required record element type.
  Data Inconsistencies: There could be inconsistencies in the data or settings related to the record element types in the system.
  
  Solution:
  
  Select Record Element Type ID: Ensure that you have selected a valid record element type ID in the relevant field. This may involve navigating to the appropriate dropdown or selection screen and making a valid choice.
  Check Configuration: Review the configuration settings for the interaction center and ensure that all necessary record element types are defined and active. This can typically be done in the SAP Customizing Implementation Guide (IMG).
  Review Authorizations: Check if the user has the necessary authorizations to access the record element types. This may involve consulting with your SAP security team.
  Data Consistency Check: Perform a data consistency check to ensure that all necessary data related to record element types is correctly set up in the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the interaction center and record element types.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be related to the interaction center and record management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.