How To Fix CRM_ICM_REC_CUST001 - Choose a record element type ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 001

• Message text: Choose a record element type ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST001 - Choose a record element type ID ?

  The SAP error message CRM_ICM_REC_CUST001 with the description "Choose a record element type ID" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system expects a specific record element type ID to be selected or provided, but it is missing or not correctly specified.
  
  Cause:
  
  Missing Record Element Type ID: The user may not have selected a record element type ID in the relevant screen or transaction.
  
  Configuration Issues: There may be issues with the configuration of the interaction center or the specific business process being executed.
  Authorization Issues: The user may not have the necessary authorizations to access or select the required record element type.
  Data Inconsistencies: There could be inconsistencies in the data or settings related to the record element types in the system.
  
  
  Solution:
  
  Select Record Element Type ID: Ensure that you have selected a valid record