How To Fix CRM_ICM_REC_CUST000 - Choose a Records Management System ID (RMS ID) first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 000

• Message text: Choose a Records Management System ID (RMS ID) first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST000 - Choose a Records Management System ID (RMS ID) first ?

  The SAP error message CRM_ICM_REC_CUST000 with the description "Choose a Records Management System ID (RMS ID) first" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to perform an action that requires a Records Management System ID (RMS ID) but has not selected one.
  Cause:
  The error is caused by the absence of a selected Records Management System ID (RMS ID) in the relevant transaction or screen. The RMS ID is necessary for the system to know which records management system to interact with for the operation being performed.
  Solution:
  To resolve this error, follow these steps:
  
  
  Select an RMS ID: 
  
  Navigate to the relevant screen where the error occurred.
  Look for a dropdown or selection field labeled "Records Management System ID" or similar.
  Choose an appropriate RMS ID from the list. If no RMS IDs are available, you may need to configure or create one in the system.
  
  
  
  Check Configuration:
  
  If you do not see any RMS IDs available, you may need to check the configuration settings in the SAP system.
  Ensure that the Records Management System is properly set up in the system. This may involve checking transaction codes like OAC0 (for Records Management configuration) or SPRO (to access the SAP Reference IMG).
  
  
  
  User Authorizations:
  
  Ensure that your user account has the necessary authorizations to access and select RMS IDs. If you suspect authorization issues, contact your system administrator.
  
  
  
  Consult Documentation:
  
  If you are unsure about which RMS ID to select, consult your organization's documentation or reach out to your SAP support team for guidance on the appropriate RMS ID to use for your specific business process.
  
  
  
  Related Information:
  
  RMS ID: This is a unique identifier for a records management system within SAP. It is used to manage and store records in compliance with legal and regulatory requirements.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context. You can search for notes related to CRM and Records Management in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ICM, or others that may be related to the context in which the error occurred.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.