How To Fix CRM_ICM_REC_CUST002 - No element types found in RMS &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 002

• Message text: No element types found in RMS &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST002 - No element types found in RMS &1 ?

  The SAP error message CRM_ICM_REC_CUST002 No element types found in RMS &1 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the integration between CRM and Retail Management System (RMS). This error indicates that the system is unable to find the necessary element types in the RMS for the specified object.
  Cause:
  
  Missing Configuration: The element types that the CRM system is trying to access may not be configured correctly in the RMS.
  Data Synchronization Issues: There may be a problem with the data synchronization between CRM and RMS, leading to missing or incomplete data.
  Incorrect Object Reference: The object reference (&1 in the error message) may not be valid or may not exist in the RMS.
  Authorization Issues: The user may not have the necessary authorizations to access the required data in RMS.
  
  Solution:
  
  Check Configuration: Verify that the necessary element types are correctly configured in the RMS. Ensure that all required settings are in place.
  Data Synchronization: Check the data synchronization process between CRM and RMS. Ensure that the data is being transferred correctly and that there are no errors in the data transfer logs.
  Validate Object Reference: Confirm that the object reference specified in the error message is valid and exists in the RMS. You may need to check the RMS database or use transaction codes to look up the object.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the RMS data. You may need to consult with your SAP security team to verify user roles and permissions.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and RMS integration for any specific troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like CRMD_ORDER or RMS to investigate the order or element types in question.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.