How To Fix CRM_ICM_REC004 - Deletion of record not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 004

• Message text: Deletion of record not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC004 - Deletion of record not supported ?

  The SAP error message CRM_ICM_REC004, which states "Deletion of record not supported," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or similar data entities. This error indicates that the system does not allow the deletion of a specific record due to various reasons.
  Causes:
  
  Record Status: The record you are trying to delete may be in a status that does not permit deletion. For example, if the record is already processed or has dependencies, it may be locked for deletion.
  Data Integrity Constraints: There may be data integrity rules in place that prevent the deletion of records that are linked to other records or transactions.
  Authorization Issues: The user attempting to delete the record may not have the necessary authorizations to perform deletion operations on that particular record type.
  System Configuration: Certain configurations in the system may restrict the deletion of records for compliance or business process reasons.
  
  Solutions:
  
  Check Record Status: Verify the status of the record you are trying to delete. If it is in a processed state, you may need to change its status or follow a different procedure to handle it.
  Review Dependencies: Investigate if the record is linked to other records or transactions. If so, you may need to delete or modify those dependencies first.
  Authorization Check: Ensure that the user has the appropriate authorizations to delete the record. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  Consult Documentation: Review the SAP documentation or help files related to the specific module or transaction you are working with to understand any restrictions on record deletion.
  Use Alternative Methods: If deletion is not possible, consider whether you can mark the record as inactive or archived instead, depending on your business requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on handling record deletions in CRM.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM data management, such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be relevant to your specific scenario.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose the cause of the error and implement a suitable solution.