How To Fix CRM_ICM_REC005 - Investigation Record: Back-end system error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 005

• Message text: Investigation Record: Back-end system error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC005 - Investigation Record: Back-end system error ?

  The SAP error message CRM_ICM_REC005, which indicates a "Back-end system error" related to an investigation record, typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the communication between the CRM system and the back-end system (such as SAP ERP or another connected system). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Connectivity Issues: There may be network problems or configuration issues that prevent the CRM system from communicating with the back-end system.
  Authorization Problems: The user may not have the necessary authorizations to access the data in the back-end system.
  Data Inconsistencies: There could be inconsistencies or missing data in the back-end system that the CRM system is trying to access.
  Configuration Errors: Incorrect configuration settings in either the CRM or back-end system can lead to this error.
  System Performance: If the back-end system is under heavy load or experiencing performance issues, it may not respond in a timely manner.
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between the CRM and back-end systems is stable. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Authorizations: Verify that the user has the necessary authorizations to access the required data in the back-end system. This may involve checking roles and permissions in both systems.
  Data Validation: Check the data in the back-end system for any inconsistencies or missing entries that may be causing the error. Ensure that all required fields are populated correctly.
  Configuration Review: Review the configuration settings in both the CRM and back-end systems to ensure they are set up correctly for integration. This may involve checking RFC connections, logical systems, and other integration settings.
  Monitor System Performance: If the back-end system is experiencing performance issues, consider monitoring system resources and performance metrics. You may need to optimize the system or schedule heavy processing jobs during off-peak hours.
  Check Logs: Review the application logs in both the CRM and back-end systems for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to view logs related to the error and gather more information.
  Integration Settings: Familiarize yourself with the integration settings between CRM and the back-end system, including middleware configurations if applicable (e.g., SAP PI/PO).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.