How To Fix CRM_ICM_REC005 - Investigation Record: Back-end system error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 005

• Message text: Investigation Record: Back-end system error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC005 - Investigation Record: Back-end system error ?

  The SAP error message CRM_ICM_REC005, which indicates a "Back-end system error" related to an investigation record, typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the communication between the CRM system and the back-end system (such as SAP ERP or another connected system). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Connectivity Issues: There may be network problems or configuration issues that prevent the CRM system from communicating with the back-end system.
  Authorization Problems: The user may not have the necessary authorizations to access the data in the back-end system.
  Data Inconsistencies: There could be inconsistencies or missing data in the back-end system that the CRM system is trying to access.
  Configuration Errors: Incorrect configuration settings in either the CRM or back-end system can lead to this error.
  System Performance: If the back-end system is under heavy load or experiencing performance issues, it