How To Fix CRM_ICM_REC006 - Missing authorization for deleting documents

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 006

• Message text: Missing authorization for deleting documents

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC006 - Missing authorization for deleting documents ?

  The SAP error message CRM_ICM_REC006 indicates that a user is attempting to delete a document in the SAP CRM system but lacks the necessary authorizations to perform this action. This is a common issue in systems with strict authorization controls to ensure data integrity and security.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Missing Authorization Object: The user does not have the required authorization object that allows them to delete documents in the CRM system.
  Role Assignment: The user’s role may not include the necessary permissions for document deletion.
  Document Status: The document may be in a status that does not allow deletion, regardless of user permissions.
  Custom Authorization Checks: There may be custom authorization checks implemented in the system that restrict deletion based on specific criteria.
  
  Solution:
  To resolve the CRM_ICM_REC006 error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what specific authorization is missing.
  Alternatively, you can use transaction SU01 to check the user’s roles and authorizations.
  
  
  
  Review Role Assignments:
  
  Ensure that the user has the appropriate roles assigned that include the necessary authorizations for document deletion. This may involve checking the role configuration in transaction PFCG.
  
  
  
  Modify Authorization Objects:
  
  If the required authorization object is missing, you may need to add it to the user’s role. Common authorization objects related to document management in CRM include:
  
  CRM_ORDER for order management
  CRM_DOC for document management
  
  
  Consult with your security team or SAP Basis team to make the necessary changes.
  
  
  
  Check Document Status:
  
  Verify the status of the document you are trying to delete. If it is in a status that does not allow deletion, you may need to change its status or follow the appropriate process to delete it.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional context or updates that may be relevant.
  
  
  
  Testing:
  
  After making changes, test the deletion process again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that pertain to document management in SAP CRM.
  SAP Notes: Check for any SAP Notes related to CRM authorization issues, as they may provide additional insights or solutions.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation and resolution.