How To Fix CRM_ICM_REC002 - Output device not maintained in user profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 002

• Message text: Output device not maintained in user profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC002 - Output device not maintained in user profile ?

  The SAP error message CRM_ICM_REC002: Output device not maintained in user profile typically occurs when a user attempts to print or generate output from the SAP CRM system, but the output device (printer) is not configured in the user's profile. This can prevent the system from knowing where to send the print job.
  Cause:
  
  Missing Output Device Configuration: The user profile does not have an output device assigned.
  User Profile Settings: The output device settings in the user profile may not be properly configured or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the output device.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Profile Settings:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error and click on the "Change" button.
  Navigate to the "Defaults" tab.
  In the "Output Device" field, ensure that a valid output device is specified. If it is empty, enter a valid output device (e.g., a printer that is configured in the system).
  
  
  
  Assign Output Device:
  
  If you do not know the available output devices, you can check them using transaction code SPAD (Spool Administration).
  In SPAD, you can view the list of configured output devices and their statuses. Make sure the desired output device is active and available.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the output device. This can be checked in the user’s roles and profiles.
  If necessary, consult with your SAP security team to ensure the user has the appropriate permissions.
  
  
  
  Test the Configuration:
  
  After making the changes, ask the user to log out and log back in to ensure the new settings take effect.
  Perform a test print to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SPAD: Spool Administration
  
  
  Output Device Configuration: Ensure that the output devices are properly configured in the system and are not set to "inactive."
  User Roles and Authorizations: Review the roles assigned to the user to ensure they have the necessary permissions to use the output device.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP Basis or technical support team for further investigation.