How To Fix CRM_ICM_REC001 - Record locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 001

• Message text: Record locked by user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC001 - Record locked by user &1 ?

  The SAP error message "CRM_ICM_REC001 Record locked by user &1" indicates that a specific record in the SAP Customer Relationship Management (CRM) system is currently locked by another user (identified by the user ID &1). This typically occurs when multiple users are trying to access or modify the same record simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the record, which prevents other users from making changes to it.
  Session Timeout: A user may have left a session open, causing the record to remain locked even if they are no longer actively working on it.
  System Errors: Occasionally, system errors or crashes can leave records in a locked state.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the record is still locked.
  Identify the Locking User: If you have the necessary permissions, you can check which user is locking the record. This can often be done through transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Contact the Locking User: If you can identify the user who has locked the record, you may reach out to them to ask if they can release the lock.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check for Background Jobs: Sometimes, background jobs may also lock records. Check if any jobs are running that might be causing the lock.
  System Restart: In rare cases, if the lock persists and cannot be resolved, a system restart may be necessary, but this should be done as a last resort and typically requires coordination with your IT department.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses a locking mechanism to ensure data integrity when multiple users access the same data.
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify records, which can help prevent unnecessary locks.
  Training and Best Practices: Educating users on best practices for accessing and editing records can help minimize locking issues. For example, encouraging users to close records when they are done or to check if a record is already being edited before opening it.
  
  If the issue persists or if you encounter frequent locking issues, it may be beneficial to consult with your SAP Basis team or technical support for further investigation.