How To Fix CRM_ICM_INT016 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 016

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT016 - ?

  The SAP error message CRM_ICM_INT016 typically relates to issues in the Interaction Center (IC) within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, often linked to configuration or data inconsistencies.
  Cause:
  
  Configuration Issues: The error may arise from incorrect or incomplete configuration settings in the Interaction Center.
  Data Inconsistencies: Missing or incorrect data in the master data (like business partners, products, etc.) can lead to this error.
  Authorization Problems: Users may not have the necessary authorizations to perform certain actions in the CRM system.
  System Integration Issues: Problems with the integration between different SAP modules or external systems can also trigger this error.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the Interaction Center. Ensure that all necessary settings are correctly configured.
  Validate Master Data: Check the relevant master data for completeness and accuracy. Ensure that all required fields are filled and that there are no inconsistencies.
  Review Authorizations: Verify that the user encountering the error has the appropriate authorizations to access the required functions in the CRM system.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and that no new issues arise.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed configuration guides and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  If you have specific details about the context in which the error occurs, it may help in providing a more tailored solution.