How To Fix CRM_ICM_INT021 - &1 posting called

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 021

• Message text: &1 posting called

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT021 - &1 posting called ?

  The SAP error message CRM_ICM_INT021 typically indicates an issue related to the integration of the CRM (Customer Relationship Management) system with the ICM (Interaction Center Management) or other related components. The error message often points to a problem with the posting of data, which could be due to various reasons.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being posted, such as missing mandatory fields or incorrect data formats.
  Configuration Issues: Incorrect configuration settings in the CRM or ICM system can lead to posting errors.
  Authorization Problems: The user may not have the necessary authorizations to perform the posting action.
  System Errors: There could be underlying system errors or bugs that are causing the posting to fail.
  Integration Issues: Problems with the integration between different SAP modules or external systems can also lead to this error.
  
  Solution:
  
  Check Data: Review the data being posted for any inconsistencies or missing fields. Ensure that all mandatory fields are filled out correctly.
  Review Configuration: Verify the configuration settings in the CRM and ICM systems to ensure they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the posting. You may need to consult with your SAP security team.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  Debugging: If you have access, you can debug the process to identify where the error is occurring.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ICM, or SLG1 for logging.
  Documentation: Review SAP documentation related to CRM and ICM for best practices and troubleshooting steps.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_INT021 error and implement a solution.