How To Fix CRM_ICM_INT023 - &1 posting failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 023

• Message text: &1 posting failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT023 - &1 posting failed ?

  The SAP error message CRM_ICM_INT023 typically indicates that there was a failure in posting an interaction record in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being posted, such as missing mandatory fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to perform the posting.
  System Configuration: There may be configuration issues in the CRM system or the underlying database that prevent the posting from being completed.
  Technical Errors: There could be technical issues such as database locks, connectivity problems, or system performance issues.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), there may be issues with the data being sent or received.
  
  Solutions:
  
  Check Data Validity: Review the data being posted to ensure that all required fields are filled out correctly and that the data types are appropriate.
  Review Authorizations: Ensure that the user has the necessary permissions to perform the posting. This can be checked in the user roles and authorizations.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the posting process.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for the interaction records.
  Database Locks: Check for any database locks that might be preventing the posting. This can be done using transaction SM12.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a technical issue or bug.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  Documentation: Refer to SAP documentation and notes related to CRM and interaction records for any known issues or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By systematically checking these areas, you should be able to identify the cause of the CRM_ICM_INT023 error and implement an appropriate solution.