How To Fix CRM_ICM_INT026 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 026

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT026 - ?

  The SAP error message CRM_ICM_INT026 typically relates to issues in the Interaction Center (IC) within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, often linked to configuration or data inconsistencies.
  Cause:
  
  Missing or Incorrect Configuration: The error may arise if there are missing or incorrect settings in the Interaction Center configuration.
  Data Inconsistencies: Issues with master data, such as customer records or product information, can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the action that triggered the error.
  Technical Issues: There could be underlying technical problems, such as issues with the database or application server.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the Interaction Center. Ensure that all necessary components are correctly set up.
  Validate Master Data: Check the relevant master data for inconsistencies. Ensure that customer and product data are complete and accurate.
  Review Authorizations: Verify that the user has the appropriate authorizations to access the required functions in the Interaction Center.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and Interaction Center, such as CRMD_ORDER for order management and CRMD_ORDERADM_H for order administration.
  Documentation: Review SAP documentation and guides related to CRM Interaction Center for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If you continue to experience issues, providing specific details about the context in which the error occurs can help in diagnosing the problem more effectively.