How To Fix CRM_ICM_INT028 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 028

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT028 - ?

  The SAP error message CRM_ICM_INT028 typically relates to issues in the Interaction Center (IC) within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, often linked to configuration or data inconsistencies.
  Cause:
  
  Configuration Issues: The error may arise from incorrect or incomplete configuration settings in the Interaction Center.
  Data Inconsistencies: There may be missing or inconsistent data in the master data or transaction data that the system is trying to process.
  Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Bugs: Occasionally, the error may be due to bugs in the SAP system or specific patches that have not been applied.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the Interaction Center to ensure they are set up correctly. This includes checking the settings for business roles, profiles, and other related configurations.
  Data Validation: Validate the data being processed. Ensure that all required fields are filled and that the data is consistent. You may need to check the relevant master data (e.g., customer master, product master) for any inconsistencies.
  Authorization Check: Verify that the user has the necessary authorizations to perform the action. This can be done by checking the user roles and authorizations in the SAP system.
  Review Logs: Check the application logs (transaction SLG1) for more detailed information about the error. This can provide insights into what specifically caused the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to the Interaction Center and CRM for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the CRM_ICM_INT028 error in your SAP system.