How To Fix CRM_ICM_MAT000 - Reliability information not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 000

• Message text: Reliability information not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT000 - Reliability information not found ?

  The SAP error message CRM_ICM_MAT000: Reliability information not found typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to retrieve reliability information for a material or product. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing Data: The reliability information for the material may not have been maintained in the system. This could be due to incomplete master data or missing configuration settings.
  Incorrect Material Number: The material number being referenced may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary authorizations to view the reliability information for the material.
  Configuration Issues: There may be issues with the configuration of the CRM system or the underlying data model.
  
  Solutions:
  
  Check Material Master Data: Verify that the material number exists in the system and that all relevant data, including reliability information, is correctly maintained.
  
  Use transaction code MM03 to view the material master data.
  
  
  Maintain Reliability Information: If the reliability information is missing, you may need to enter it. This can typically be done in the material master or through specific transaction codes related to reliability data.
  Verify Integration Settings: If your CRM system is integrated with other systems, check the integration settings and ensure that data is being synchronized correctly.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the reliability information. This can be checked in the user roles and profiles.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that everything is set up correctly for handling reliability information.
  Run Data Consistency Checks: Use transaction codes like SLG1 to check for any logs or errors that might indicate data consistency issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the SAP documentation for CRM and material management to understand how reliability information is managed and maintained.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.