How To Fix CRM_ICM_MAT002 - Reliability cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 002

• Message text: Reliability cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT002 - Reliability cannot be changed ?

  The SAP error message CRM_ICM_MAT002 with the description "Reliability cannot be changed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error usually indicates that there is an issue with the reliability status of a material or product that you are trying to modify.
  Cause:
  
  Status Restrictions: The reliability status of a material may be locked or restricted due to its current status in the system. For example, if the material is in a state that does not allow changes (e.g., it is being processed in a transaction or is in a locked state), you will encounter this error.
  Configuration Settings: There may be specific configuration settings in the system that prevent changes to the reliability status of certain materials or products.
  User Authorizations: The user may not have the necessary authorizations to change the reliability status of the material.
  
  Solution:
  
  Check Material Status: Verify the current status of the material in question. If it is locked or in a state that does not allow changes, you may need to wait until the status changes or take appropriate actions to unlock it.
  Review Configuration: Consult with your SAP configuration team to review the settings related to material reliability. They may need to adjust the configuration to allow changes under certain conditions.
  User Authorizations: Ensure that the user attempting to make the change has the necessary authorizations. If not, the user may need to request additional permissions from the system administrator.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for any additional insights or recommended actions.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as MM03 (Display Material), MM02 (Change Material), or CRM_ORDER (CRM Order Management).
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.