How To Fix CRM_ICM_MAT001 - Reliability information cannot be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 001

• Message text: Reliability information cannot be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT001 - Reliability information cannot be retrieved ?

  The SAP error message CRM_ICM_MAT001 indicates that the system is unable to retrieve reliability information for a material. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or display material-related data, particularly in scenarios involving sales orders, service orders, or other CRM functionalities that rely on material master data.
  Causes:
  
  Missing Material Master Data: The material in question may not exist in the system or may not be properly set up in the material master.
  Authorization Issues: The user may not have the necessary authorizations to access the material data.
  Data Inconsistencies: There may be inconsistencies or errors in the material master data, such as missing views or incorrect settings.
  System Configuration: The system may not be configured correctly to retrieve reliability information, especially if it relies on external systems or interfaces.
  Integration Issues: If the material data is being pulled from another system (like SAP ERP), there may be issues with the integration or data transfer.
  
  Solutions:
  
  Check Material Existence: Verify that the material number exists in the system. You can do this by using transaction codes like MM03 (Display Material) to check the material master data.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the material data. This can be checked with the help of a security administrator.
  Validate Material Master Data: Check for any inconsistencies in the material master data. Ensure that all necessary views (like Basic Data, Sales, Purchasing, etc.) are maintained.
  Check System Configuration: Review the configuration settings related to the retrieval of reliability information. This may involve checking settings in the CRM system or any connected systems.
  Integration Monitoring: If the material data is sourced from another system, check the integration logs for any errors or issues that may have occurred during data transfer.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), CRMD_ORDER (Order Management), and others that may help in troubleshooting.
  SAP Help Portal: Utilize the SAP Help Portal for documentation related to CRM and material management.
  SAP Community: Engage with the SAP Community for insights and solutions from other users who may have encountered similar issues.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.