How To Fix CRM_ICM_MAT003 - Reliability information cannot be copied; entity not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 003

• Message text: Reliability information cannot be copied; entity not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT003 - Reliability information cannot be copied; entity not found ?

  The SAP error message CRM_ICM_MAT003 indicates that the system is unable to copy reliability information because the specified entity (such as a material or product) cannot be found. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate data related to materials or products.
  Causes:
  
  Missing Material/Entity: The material or entity you are trying to reference does not exist in the system. This could be due to incorrect material numbers or IDs.
  Data Synchronization Issues: If the data between different SAP systems (like SAP ERP and SAP CRM) is not synchronized, it may lead to missing entities in the CRM system.
  Authorization Issues: The user may not have the necessary permissions to access the material or entity in question.
  Configuration Issues: There may be configuration problems in the CRM system that prevent it from recognizing the material or entity.
  
  Solutions:
  
  
  Verify Material/Entity Existence:
  
  Check if the material or entity exists in the system. You can do this by using transaction codes like MM03 (Display Material) in SAP ERP or relevant transactions in CRM.
  Ensure that you are using the correct material number or ID.
  
  
  
  Data Synchronization:
  
  If you are working in a landscape with multiple systems (like SAP ERP and SAP CRM), ensure that the data is properly synchronized. You may need to run data replication jobs or check the middleware (like SAP PI/PO) for issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the material or entity. You can check this with your SAP security team.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that it is set up correctly to recognize and handle the materials or entities in question.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the process to identify where the error is occurring and gather more information about the missing entity.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MAINTAIN, and others that may be involved in the process.
  SAP Documentation: Review SAP documentation related to CRM and material management for more context on how reliability information is handled.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.