How To Fix CRM_ICM_INT015 - &1 extension header data updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 015

• Message text: &1 extension header data updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT015 - &1 extension header data updated ?

  The SAP error message CRM_ICM_INT015 typically indicates an issue related to the integration of the Internet Communication Manager (ICM) with the CRM system, specifically concerning the extension header data. This error can occur in various scenarios, such as when processing requests or handling data in the CRM system.
  Cause:
  The error message "CRM_ICM_INT015 &1 extension header data updated" usually arises due to one of the following reasons:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, particularly in the extension header fields.
  Configuration Issues: Incorrect configuration settings in the CRM or ICM settings can lead to this error.
  Missing or Incorrect Data: Required fields in the extension header may be missing or incorrectly populated.
  System Bugs: There may be bugs or issues in the version of the SAP system you are using.
  
  Solution:
  To resolve the CRM_ICM_INT015 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Review the data being sent to the CRM system, especially the extension header fields. Ensure that all required fields are populated correctly.
  
  
  
  Review Configuration:
  
  Check the configuration settings in both the CRM and ICM. Ensure that they are set up correctly and that there are no discrepancies.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the process to identify where the error is occurring. This may provide insights into what specific data or configuration is causing the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error, including patches or updates that can resolve the issue.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for CRM and ICM to understand the expected behavior and requirements for extension header data.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  SAP Version: Ensure that you are aware of the version of SAP you are using, as the error may be version-specific.
  Integration Scenarios: Understand the specific integration scenario you are working with, as this can impact how extension headers are processed.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new issues have been introduced.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_INT015 error effectively.