How To Fix CRM_ICM_CMG101 - More than &1 leads found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 101

• Message text: More than &1 leads found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG101 - More than &1 leads found ?

  The SAP error message CRM_ICM_CMG101, which states "More than &1 leads found," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a search or query returns more lead records than the system is configured to handle or display at one time. This can happen in various scenarios, such as when using the Interaction Center (IC) or when performing searches in the CRM system.
  Cause:
  
  Exceeding Limit: The error is triggered when the number of leads returned by a search exceeds a predefined limit set in the system configuration.
  Search Criteria: The search criteria used may be too broad, resulting in a large number of leads being retrieved.
  System Configuration: The system may have a limit on the number of records that can be displayed or processed in a single query.
  
  Solution:
  
  Refine Search Criteria: Narrow down the search parameters to reduce the number of leads returned. This can include adding filters such as date ranges, lead status, or specific customer attributes.
  Adjust System Settings: If you have the necessary permissions, you can adjust the system settings to increase the limit of records that can be returned. This typically involves configuration in the backend settings of the CRM system.
  Pagination: Implement pagination in the search results to allow users to view leads in smaller, more manageable batches.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on adjusting limits or refining searches in your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  User Training: Ensure that users are trained on how to effectively use search functionalities within the CRM system to avoid overly broad queries.
  Performance Monitoring: Monitor system performance and user queries to identify patterns that may lead to excessive lead retrieval, and adjust training or system settings accordingly.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more tailored assistance based on your specific system configuration and usage.