How To Fix CRM_ICM_CMG100 - More than &1 cases found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 100

• Message text: More than &1 cases found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG100 - More than &1 cases found ?

  The SAP error message CRM_ICM_CMG100, which states "More than &1 cases found," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or case management functionalities. This error indicates that a search or query has returned more results than the system is configured to handle or display at one time.
  Cause:
  
  Exceeding Result Limit: The primary cause of this error is that the number of cases returned by a search exceeds the predefined limit set in the system. This limit is often configured to prevent performance issues when displaying large datasets.
  Search Criteria: The search criteria used may be too broad, resulting in a large number of cases being retrieved.
  System Configuration: The system may have default settings that restrict the number of records returned in a single query.
  
  Solution:
  
  Refine Search Criteria: Narrow down the search parameters to reduce the number of cases returned. This can include adding filters such as date ranges, status, or specific case types.
  Adjust System Settings: If you have the necessary permissions, you can adjust the system settings to increase the limit of records returned. This typically involves changing configuration settings in the SAP system.
  Use Pagination: If applicable, implement pagination in your search results to handle large datasets more effectively. This allows users to view results in smaller, manageable chunks.
  Consult Documentation: Review SAP documentation or help resources for specific guidance on handling this error in your version of the CRM system.
  Contact SAP Support: If the issue persists or if you need assistance with configuration changes, consider reaching out to SAP support for further help.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Performance: Be aware that increasing the limit for returned records may impact system performance, especially if users frequently perform broad searches.
  User Training: Ensure that users are trained on how to effectively use search functionalities within the CRM system to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the CRM_ICM_CMG100 error and improve the efficiency of case management in your SAP CRM system.