How To Fix CRM_ICM_CMG077 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 077

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG077 - ?

  The SAP error message CRM_ICM_CMG077 typically relates to issues in the SAP Customer Relationship Management (CRM) system, particularly in the context of the Interaction Center (IC) and its communication management functionalities. This error can occur due to various reasons, such as configuration issues, missing data, or problems with the underlying business processes.
  Cause:
  
  Configuration Issues: The error may arise from incorrect or incomplete configuration settings in the CRM system, particularly in the Interaction Center or communication management areas.
  Missing Data: Required data for processing a transaction or request may be missing or incorrectly entered.
  Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the CRM system, especially those related to the Interaction Center and communication management. Ensure that all necessary settings are correctly configured.
  Data Validation: Verify that all required data is present and correctly entered. This includes checking master data, transaction data, and any other relevant information.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation to provide solutions for known issues.
  System Logs: Check system logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for order administration.
  Documentation: Review SAP documentation related to CRM and Interaction Center for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_CMG077 error and implement a suitable solution.