How To Fix CRM_ICM_CMG102 - Cannot create incident

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 102

• Message text: Cannot create incident

What causes this issue?

In the activated implimentation for <DS:SIMG.CRM_ICM_CMG_C>BAdI: Default
Header Values and Search Value Help</>; the <LS>GET_INCIDENT_PROC_CAT</>
method does not provide the information required to create the incident.

System Response

The system cannot create the incident since the process type and
category are not defined.

How to fix this error?

Include the <LS>GET_INCIDENT_PROC_CAT</> method in the
<DS:SIMG.CRM_ICM_CMG_C>BAdI: Default Header Values and Search Value Help
</> BAdI implimentation.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG102 - Cannot create incident ?

  The SAP error message CRM_ICM_CMG102: "Cannot create incident" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue preventing the creation of an incident (or service request). This error can arise from various causes, and the solutions may vary depending on the specific circumstances. Here are some common causes and potential solutions:
  Common Causes
  
  
  Authorization Issues: The user may not have the necessary permissions to create incidents in the CRM system.
  
  
  Configuration Issues: There may be a misconfiguration in the CRM system settings related to incident management.
  
  
  Missing Required Fields: Required fields for creating an incident may not be filled out, leading to the error.
  
  
  System Errors: There could be underlying system errors or issues with the CRM application itself.
  
  
  Data Consistency Issues: Inconsistent or invalid data in the system can prevent the creation of incidents.
  
  
  Technical Issues: Problems with the underlying database or application server can also lead to this error.
  
  
  Solutions
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to create incidents. This can be checked in the user profile and authorization roles assigned.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings for incident management in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Validate Required Fields:
  
  Check the incident creation screen to ensure that all required fields are filled out correctly. Look for any mandatory fields that may be missing.
  
  
  
  Check for System Errors:
  
  Review system logs (transaction SLG1) for any error messages or warnings that may provide more context about the issue.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the data that may be causing the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues with the system.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Testing in a Sandbox Environment:
  
  If possible, replicate the issue in a sandbox environment to test different scenarios and configurations without affecting the production system.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SLG1 for logging and monitoring.
  Documentation: Review SAP documentation related to incident management and CRM configuration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups for additional insights and shared experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.