How To Fix CRM_ICM_CMG102 - Cannot create incident

CRM_ICM_CMG102 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 102

• Message text: Cannot create incident

What causes this issue?

In the activated implimentation for <DS:SIMG.CRM_ICM_CMG_C>BAdI: Default
Header Values and Search Value Help</>; the <LS>GET_INCIDENT_PROC_CAT</>
method does not provide the information required to create the incident.

System Response

The system cannot create the incident since the process type and
category are not defined.

How to fix this error?

Include the <LS>GET_INCIDENT_PROC_CAT</> method in the
<DS:SIMG.CRM_ICM_CMG_C>BAdI: Default Header Values and Search Value Help
</> BAdI implimentation.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_ICM_CMG102 - Details

• The SAP error message CRM_ICM_CMG102: "Cannot create incident" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue preventing the creation of an incident (or service request). This error can arise from various causes, and the solutions may vary depending on the specific circumstances. Here are some common causes and potential solutions:
  Common Causes
  
  
  Authorization Issues: The user may not have the necessary permissions to create incidents in the CRM system.
  
  
  
  Configuration Issues: There may be a misconfiguration in the CRM system settings related to incident management.
  
  
  Missing Required Fields: Required fields for creating an incident may not be filled out, leading to the error.
  
  
  System Errors: There could be underlying system errors or issues with the CRM application itself.
  
  
  Data Consistency Issues: Inconsistent or invalid data in the system can prevent the creation of incidents.
  
  
  Technical Issues: Problems with the underlying database or application server can also lead to this error.
  
  
  Solutions
  
  
  Check