How To Fix CRM_ICM_CMG072 - Case &1 cannot be added as a subcase due to missing authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 072

• Message text: Case &1 cannot be added as a subcase due to missing authorization

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG072 - Case &1 cannot be added as a subcase due to missing authorization ?

  The SAP error message CRM_ICM_CMG072 indicates that a user is attempting to add a case as a subcase to another case, but they lack the necessary authorization to perform this action. This is a common issue in SAP Customer Relationship Management (CRM) systems, particularly when dealing with case management.
  Cause:
  The error is typically caused by one or more of the following reasons:
  
  Missing Authorizations: The user does not have the required authorization objects assigned to their user profile to add subcases.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for case management activities.
  Organizational Restrictions: There may be organizational-level restrictions that prevent certain users from performing specific actions on cases.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the authorization logs to identify any missing permissions.
  
  
  
  Review User Roles:
  
  Go to transaction code PFCG to review the roles assigned to the user.
  Ensure that the roles include the necessary authorizations for case management, specifically for adding subcases.
  
  
  
  Modify Roles:
  
  If the required authorizations are missing, you may need to modify the existing roles or create a new role that includes the necessary permissions.
  Ensure that the role includes authorization objects related to CRM case management, such as CRM_ORDER, CRM_CASE, or any other relevant objects.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to modify roles or authorizations, consult with your SAP security team or administrator to request the required permissions.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the functionality again to confirm that the user can now add subcases without encountering the error.
  
  
  
  Related Information:
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM case management. Common objects include:
  
  CRM_ORDER: General authorization for CRM orders.
  CRM_CASE: Specific authorization for case management.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues in CRM.
  
  
  Documentation: Review SAP documentation related to CRM authorization management for best practices and guidelines.
  
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the CRM_ICM_CMG072 error.