How To Fix CRM_ICM_CMG070 - There is no valid internal employee with appropriate authorization level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 070

• Message text: There is no valid internal employee with appropriate authorization level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG070 - There is no valid internal employee with appropriate authorization level ?

  The SAP error message CRM_ICM_CMG070 indicates that there is no valid internal employee with the appropriate authorization level to perform a specific action in the SAP CRM system. This error typically arises in scenarios where user roles and authorizations are not properly configured or when the system cannot find a valid employee record for the user attempting to perform the action.
  Causes:
  
  Missing Employee Record: The user attempting the action does not have a corresponding employee record in the system.
  Authorization Issues: The user may not have the necessary authorizations assigned to their role to perform the action.
  Incorrect User Mapping: The user may not be correctly mapped to an employee in the system.
  Inactive Employee Status: The employee record may exist but is marked as inactive or not valid for the current context.
  Organizational Structure Issues: The user may not be part of the correct organizational unit that has the required authorizations.
  
  Solutions:
  
  
  Check Employee Record:
  
  Verify that the user has a valid employee record in the SAP system. This can be done by checking the employee master data in transaction PA20 or PA30.
  Ensure that the employee record is active and correctly configured.
  
  
  
  Review Authorizations:
  
  Check the user's role assignments and ensure that they have the necessary authorizations to perform the action. This can be done using transaction PFCG to review roles and authorizations.
  If necessary, adjust the roles or create new ones to include the required authorizations.
  
  
  
  User Mapping:
  
  Ensure that the user is correctly mapped to the employee record. This can be checked in transaction SU01 (User Maintenance) to see if the user ID is linked to the correct employee.
  
  
  
  Organizational Structure:
  
  Verify that the user is part of the correct organizational unit and that the unit has the necessary authorizations. This may involve checking the organizational structure in the SAP system.
  
  
  
  Consult with Security Team:
  
  If you are unable to resolve the issue, consult with your SAP security team or administrator to review the authorization settings and employee records.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  PA20 / PA30: Display/Change Employee Master Data
  PFCG: Role Maintenance
  SU01: User Maintenance
  
  
  Authorization Objects: Familiarize yourself with relevant authorization objects that may be affecting the user's ability to perform the action.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ICM_CMG070 error message.