How To Fix CRM_ICM_CMG068 - RFC for search failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 068

• Message text: RFC for search failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG068 - RFC for search failed ?

  The SAP error message CRM_ICM_CMG068: RFC for search failed typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when there is an issue with the Remote Function Call (RFC) during a search operation. This error can arise due to various reasons, including configuration issues, network problems, or system performance issues.
  Causes:
  
  RFC Destination Issues: The RFC destination used for the search may not be correctly configured or may be inactive.
  Network Problems: There could be network connectivity issues between the systems involved in the RFC call.
  Authorization Issues: The user executing the search may not have the necessary authorizations to perform the operation.
  System Performance: High load on the system or performance bottlenecks can lead to timeouts or failures in executing the RFC.
  Incorrect Parameters: The parameters being passed to the RFC function module may be incorrect or not matching the expected format.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 and verify the configuration of the RFC destination used for the search.
  Test the connection to ensure it is working properly.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the systems. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to perform the search operation. You can check this in transaction SU53 after the error occurs.
  
  
  
  System Performance:
  
  Monitor system performance using transaction ST22 (dump analysis) and SM50 (process overview) to identify any performance issues.
  If the system is under heavy load, consider optimizing the performance or scheduling the search during off-peak hours.
  
  
  
  Parameter Validation:
  
  Review the parameters being passed to the RFC function module to ensure they are correct and in the expected format.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the CRM module to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.